November 1998 (S)
Under 2200 miles
Cost over GBP 36.000
Ducks, frogs and goldfish:
Spring, summer, autumn and
winter.In town or in the country,
on the road or off the beaten track,
the M-class is the car for all
seasons and reasons
(Daimler Chrysler's blurb: and don't you
believe a word....! )
winding mountain passes, narrow country
lanes - the M-class can tackle whatever
is put in it's path. With permanent 4-wheel
drive and Mercedes-Benz intelligent
driving dynamics systems, the M-class
will always be on your side.
(Daimler Chrysler's blurb: they laugh
all the way to the bank while you are pushing it !)
|Read the detail of the full disaster
letter to Daimler Chrysler UK !
All photographs feature
cheap plastics supports the US and German economies
Detachable accelerator pedal. Bet, you don't have one !
Read my letters to Daimler-Chrysler UK and Germany now.
West Approach Drive
Cheltenham GL52 3AD
Would you treat your customers like Daimler Chrysler? Would you dare? So what's in a star ?
......don't just take
my word for it !
......and there is
thought Mercedes quality could not get worse:
thought Mercedes quality could not get worse:
Daimler-Chrysler (USA) as supplied by Tim Forrester
I purchased the above ML430 in November 1999 and have since driven it approximately 27,000 miles with no off road use or any other treatment, which could in anyway be considered harsh.
Despite the local dealerships best attempts, I have suffered 23 warranty incidents / repairs. Please see the attached list for details.
Certainly some of the warranty items have been trivial or cosmetic and fixed by the dealer without my request.
However putting these trivial items aside, 13 have been hard failures caused by a combination of poor assembly, quality of component or design. Hard failures are shown in BOLD.
Many of these hard failures have resulted in un-scheduled service visits and general inconvenience. On average a failure has occurred every 2 3 months.
I attempted to resolve this situation with the local dealer, but without success and have recently escalated the matter to the regional manager of Southern California MBUSA no satisfaction was obtained. I escalated the matter higher still to DC HQ in Germany, same result no satisfaction. Basically keep taking back to the dealer for repairs .
Problems to date with my 2000 ML430, VIN 146812
Letter to Daimler-Chrysler (UK) as
supplied by Simon Smith
In September of last year I purchased a Mercedes A 170 CDI , from Road Range in Liverpool, and to put it bluntly I have been disappointed on several fronts by the vehicle.
Upon delivery, the vehicles alarm was too sensitive, and would go off by itself whenever the car was alarmed. This was the first time I used your 24 hour support services, and a mechanic was duly dispatched, and arrived some 9 hours later. Not the quickest of response, Im sure youll agree, and particularly worrying as my partner and our 1 year old child use the vehicle most often, which means in the event of a mechanical fault disabling the vehicle, they could spend several hours at the side of the road waiting for assistance.
Despite the ardent assurances by the salesperson upon the quality of Mercedes vehicles, the car has been dogged by petty faults, I can only put down to poor QA. The drivers side window needed reseating, Panels have yellowed (because I park in the sunlight) the passenger side window now works intermittently, The CD holder has stopped working and the rear cup holder had been loose since delivery of the car. Im sure youll agree none of these faults are life threatening, but Id like to expand on the last one so you can better understand the problems your product has caused.
The rear cup holder sits between the two front seats and on the car it didnt clip in fully. This is a fault that is clearly visible , and should have been fixed long before the car left the factory, but it wasnt . This fault , although clearly visible passed PDI (pre delivery inspection) and was noticed by my child (aged 12) upon her sitting in the rear of the car.
I decided to phone the suppliers of the car, but said Id leave replacing it until the service, as its only cosmetic, and visiting them is out of my normal routine.
When the car was serviced I was told that a new part was needed, and had not been ordered, and can I bring the car back, which I agreed. However in over a month I was not informed that the part was there and when I visited Road Range, they had no record of the part being ordered, although a particularly gifted service mechanic re fitted the cup holder in 5 minutes, all this time however, I have wished to sell the now quickly depreciating car but could not (and still cannot) due to work outstanding on the vehicle. How is it that a part so visible, with a clearly visible problem passes QA on several occasions? , And what security does a customer have that more critical parts cannot slip though the QA net?
final point is that the car is depreciating in value at a quite horrific rate, due in no
small part to the deal Mercedes UK have done with Easy jet, which floods the used car
market with A class Mercedes, and recent price changes that mean the new range of A
Classes start at under nine thousand pounds.
I have been reassured on numerous occasions that this is an unusual turn of events, that Mercedes customers are usually very happy with their purchases, some simple research on the internet concludes that I am not alone (please see http://www.carsurvey.org/review_25336.html) .
would like to hear your views and any possible remedies you would like to propose at your
If you have a similar experience and want to share it, email me.
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